Refund policy

PHATTZ — Store Policy (Updated Shipping, Returns, Refunds, RMA) For all order, shipping, or return inquiries, contact hello@phattz.com.

Order Processing
•     Orders are processed Monday–Friday, excluding holidays.
•     Standard processing time is 1–3 business days.
•     Orders placed after business hours begin processing the next business day.
•     Once shipped, customers receive a confirmation email with tracking details.

Shipping Policy
•     Shipping rates are calculated at checkout based on destination and service level.
•     PHATTZ is not responsible for delays caused by carriers, weather, or incorrect addresses.
•     Once a package is marked Delivered by the carrier, the order is considered fulfilled.
•     Customers are responsible for providing accurate shipping information at checkout.
Expedited Shipping
•     Expedited options may be available at checkout.
•     Expedited orders follow the same processing cut‑off times unless otherwise stated.

International Shipping (if applicable)
•     Customs duties, taxes, and import fees are the responsibility of the customer.
•     PHATTZ is not responsible for customs delays or holds.

Returns & Exchanges
To protect the integrity and hygiene of jewelry products, all sales are final.
PHATTZ does not accept:
•     Returns
•     Exchanges
•     Cancellations after an order is placed
If you receive a damaged or incorrect item, you may request an RMA (Return Merchandise Authorization) within 48 hours of delivery.

MA (Return Merchandise Authorization) Policy
RMA requests are only approved for:
•     Items damaged upon arrival
•     Incorrect items received

How to Request an RMA
Email hello@phattz.com within 48 hours of delivery with:
•     Your order number
•     A clear description of the issue
•     Photos of the item and packaging

RMA Review Process
•     All RMA requests are reviewed within 2–3 business days.
•     If approved, you will receive RMA instructions and a return label (if applicable).
•     Items returned without an approved RMA will not be accepted.

RMA Conditions
•     Items must be unworn, unused, and in original packaging.
•     PHATTZ reserves the right to deny RMA requests that do not meet policy requirements.

Refund Policy
Refunds are only issued for:
•     Approved RMA cases involving damaged or incorrect items

Refund details:
•     Refunds are issued to the original payment method.
•     Shipping fees are non‑refundable.
•     Refunds are processed after the returned item is received and inspected.

Lost or Stolen Packages
•     PHATTZ is not responsible for packages lost or stolen after they are marked Delivered.
•     Customers must contact the carrier directly to file a claim.
•     We will assist with documentation if needed, but replacement or refund is not guaranteed.

Warranty
•     PHATTZ jewelry is crafted with care, but normal wear is expected.
•     Damage caused by wear, improper care, or accidents is not covered under warranty.
•     Warranty does not apply to tarnishing, fading, or plating wear over time.

Cancellations
Orders cannot be canceled once they have been processed or shipped.