All orders depend on product availability. If an item becomes out of stock or discontinued, the order may be modified or canceled. You will not be charged for any item that cannot be shipped.

Please double-check your billing and shipping information before placing your order. Incorrect addresses or mismatched billing/shipping details may delay processing.

Yes. After checkout, review your email confirmation to ensure all details are correct.

We accept all major credit cards, debit cards, and verified digital payment methods.

Your card is authorized at checkout, but the final charge is applied when your order ships.

An authorization hold temporarily reserves funds on your card but is not a charge. Once your order ships, the hold is released and the final charge is applied.

If your billing and shipping addresses do not match, your order may be held for verification. We will send you a form to complete and return with the required documents.

Orders placed before 2 PM CST on business days are processed the same day. Orders placed after 2 PM CST may be processed the next business day.

Yes. Upgraded shipping (2nd Day, Next Day) must be selected before 2 PM CST. Additional fees apply.

Orders $100 or more (after discounts) qualify for free domestic shipping. Select the FREE SHIPPING option at checkout.

A shipping confirmation email with tracking details is sent within 24 hours of shipment. Tracking is also available under My Orders in your account.

Yes. International shipping is available via USPS Global Priority Mail or FedEx. Actual shipping costs are applied at checkout.

No. Customers are responsible for all duties, taxes, and customs fees. If a package is refused due to these fees, no refund will be issued.

All returns begin with a Return Merchandise Authorization (RMA). Log into your account, go to My Orders, click Return, select items, add comments, upload photos, and submit. You will receive an RMA number once approved. No returns are accepted without a valid RMA number.

You must notify us within 24 hours of the shipment date (not delivery date).

Items damaged during shipping, originally defective items, and incorrect orders qualify for store credit or refund.

Unwanted items or items that differ from customer expectations incur a 15% restocking fee, plus return shipping if we paid for the label.

We will review your request and may ship a replacement, issue store credit or refund, or request more information. You can track your RMA status under My Returns.

No. Refunds are issued as store credit or refund to the original payment method, but no cash refunds are provided.

If an exchange is unavailable, store credit will be issued (minus restocking fee if applicable).

Once a package is with the carrier, it becomes the carrier’s responsibility. Customers must notify us and contact the carrier directly. Phattz is not responsible for packages lost during transit.

Report it immediately through the RMA system. Upload photos and details. We will take care of it.

Refunds or store credits are issued after your RMA is approved and processed. Processing time may vary depending on the item and condition.

Shipping fees are non-refundable unless the return is due to our error.

Submit an RMA request through your account. If the requested replacement is in stock, we will ship it. If not, store credit will be issued.

Yes. Phattz uses industry-standard encryption to protect your personal and payment information. We do not share your data with unauthorized third parties.

Visit our Customer Service Page for assistance. Our team is ready to help with any questions or concerns.

Yes. Phattz may update policies at any time. Customers are encouraged to review the Store Policy page periodically.